Call Us: (212) 352-1509
9am to 5pm ET M-F
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Customer Care

For all customer service inquires, please contact 1-212-352-1509 during the business hours of Monday through Friday 9AM-5PM ET.  You can also email customercare@goodhomestore.com

Our mailing address:
The Good Home Co.
133 Beekman Street
Suite 305
NY NY 10038

Shipping & Delivery

FREE SHIPPING ON ALL ORDERS OF $150 OR MORE

We do not ship to PO Boxes, APO/FPO, Hawaii, Alaska, Canada, and US Territories (such as VI, PR and Guam). A shipping fee will be applied to all orders shipping within the Contiguous 48 States where the merchandise total is less than $150. Shipping fees will not be applied to Gift Certificates or orders $150.00 or more. All orders are shipped within 3 business days. Once your order is received, an approval email will be sent detailing your order.

Out-of-Stock products will NOT be back-ordered. If you are charged for an item and it then becomes out of stock before the order ships you will be refunded for the product amount. We will do our absolute best to let you know what is out of stock on the website.

The Good Home Co. assumes no liability for orders shipped to incomplete or incorrect shipping addresses. Any additional fees for such orders will be the responsibility of the customer. The cost of such fees will be applied to the customer credit card used on the original order.

We reserve the right to charge the customer any costs incurred in changing the shipping address on an order after the package is in transit. A minimum fee of $10.00 will be charged for address corrections.

If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal, even if the order is placed during a free shipping or other special promotion. This policy does not apply to any merchandise that is received defective or damaged.

Privacy & Security
The Good Home Company, Inc. is committed to protecting the privacy of visitors to this website (the "Site"). At The Good Home Company, Inc., we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in our Privacy Policy
Returns & Replacements
We do not accept returns for any custom made items. We do not accept returns for any USED products. If you would like to return an UNUSED product, you must contact us for further instructions 7 days upon receiving your shipment. If you return an item without contacting us first, you may not be issued a proper refund. For items purchased at stores, contact the store the purchase was made at to find out what their return policy is. If your order is damaged, please contact us immediately for further instructions and please reference your order number.
Ordering
To order from this website, place the items for purchase in your cart in the desired quantity. When you have added all products to your cart, you may click View Cart to confirm your items or go directly to check-out. Please note that if you are using a promotional code, you will have to enter that code on the View Cart page, prior to commencing check-out.
Payment, Pricing & Promotions
No price adjustments on previous purchases. We accept all major credit cards with the exception of Discover. Good Home offers discounted cases of certain products (quantities of 6). Free shipping automatically applies to purchases of $150 or more after discount is applied and before tax & s+h is applied. We also offer promotions every week.  Coupons cannot be applied to pre-discounted cases or to gift cards. Limit one coupon per customer. Deduction will be applied when code is entered at check-out.  Coupons cannot be combined with any other offer, voucher, promotion or coupon. Quantities are limited and out of stock items cannot be rain checked for future discount.  We cannot adjust prices on previous purchases.
Viewing Orders
If you have a registered account with The Good Home, you can view all historical orders. You will be emailed a confirmation of your order every time you purchase with us.
Updating Account Information
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