Shipping & Returns
SHIPPING • FREE SHIPPING ON ALL ORDERS OF $150 OR MORE
• Please refer to above color coded map for average shipping transit days per US location.
• We do not ship to PO Boxes, APO/FPO, Hawaii, Alaska, Canada, and US Territories (such as VI, PR and Guam).
• A shipping fee will be applied to all orders shipping within the Contiguous 48 States where the merchandise total is less than $150. Shipping fees will not be applied to Gift Certificates or orders $150.00 or more.
• All orders are shipped within 3 business days. Once your order is received, an approval email will be sent detailing your order.
• Out-of-Stock products will NOT be back-ordered. If you are charged for an item and it then becomes out of stock before the order ships you will be refunded for the product amount. We will do our absolute best to let you know what is out of stock on the website.
• The Good Home Co. assumes no liability for orders shipped to incomplete or incorrect shipping addresses. Any additional fees for such orders will be the responsibility of the customer. The cost of such fees will be applied to the customer credit card used on the original order.
• We reserve the right to charge the customer any costs incurred in changing the shipping address on an order after the package is in transit. A minimum fee of $10.00 will be charged for address corrections.
• If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal, even if the order is placed during a free shipping or other special promotion. This policy does not apply to any merchandise that is received defective or damaged.
PRODUCT RETURN we do not accept returns for any custom made items. We do not accept returns for any USED products. If you would like to return an UNUSED product, you must contact us for further instructions 7 days upon receiving your shipment. If you return an item without contacting us first, you may not be issued a proper refund. For items purchased at stores, contact the store the purchase was made at to find out what their return policy is.
DAMAGES If your order is damaged, please contact us immediately for further instructions and please reference your order number.